FAQs

we recommend creating an account for faster checkout, order tracking, and access to personalized features such as wish lists and order history.

Yes, our full range of bathroom products—including fixtures, fittings, and accessories—is available online. If you need help locating a specific item, please contact us.

Yes, a confirmation page with your order summary will appear after checkout, which you may print for your records. A confirmation email with shipping updates and tracking information will also be sent to your registered email address.

Log in to your account and visit the “My Account” section to view order details. If you are unable to access your order, please contact us to have it linked to your account.

Our website supports Internet Explorer 10+, Google Chrome, Microsoft Edge, Firefox, and Safari (desktop and mobile). For full functionality, please ensure cookies and JavaScript are enabled,and Adobe Flash Player 9+ is installed.

In-stock items are charged when shipped (typically within 2 business days). Backordered items are charged upon shipment. Custom order deposits are charged immediately after order confirmation.

For U.S. shipments: Please see our order method

For Canadian shipments: please see our order method

Taxes are estimated based on the state or province laws of the shipping address, and may apply to merchandise, freight, and handling charges where relevant.

Please email your valid tax exemption documentation to our customer service team. Visit the B2B page for details on required documents.

Shipping fees apply to all orders. For detailed information on shipping rates, options (Standard,Rush, Unlimited Furniture Delivery), and delivery times, please visit our Shipping & Delivery page.

Items typically ship as they become available. Standard delivery items may ship separately from large bathroom fixtures. Eligible orders may qualify for consolidated delivery—you will be prompted to select this option during checkout.

We currently ship to the U.S., Canada with our English site.

Customers in other locations may use a freight forwarder.

Yes, professional installation services are available. For information on pricing and coverage areas, please visit the Shipping & Delivery page. Contact us for project-specific installation inquiries.

You may enter your preferred shipping address during checkout. Registered users can save addresses to their address book for future use.

You may initiate a return within 30 days of delivery by completing the online Returns Form. Full terms and conditions are available on our Returns page.

No, galleries cannot process returns for large items. Please contact us for assistance with returning oversized bathroom products.

A one-time price adjustment is available within 30 days of delivery if an item you purchased goes on sale. Please provide your original receipt or proof of delivery to request an adjustment.

Refunds are credited to the original payment method and typically appear within 1–2 billing cycles.

We offer a one-year warranty on all bathroom products, covering defects in materials and workmanship from the delivery date. Extended warranty options are available—visit our Warranty page for more information.

Yes, swatches for eligible bathroom materials (e.g., ceramic finishes, metal fixtures, shower curtain fabrics) can be ordered through the website, by contacting your Account Executive, or by emailing customer service.

Customization is available for select products, including vanity sizes and faucet finishes. For project-specific custom requests, please contact us or your Account Executive.

No minimum order quantity applies to standard products. Custom orders or special materials may have minimum requirements—please check product details or contact customer service for more information.

Interior design firms, architecture firms, hospitality businesses, builders, developers, and other commercial entities purchasing bathroom products are eligible.

Visit our B2B Join page and submit the required verification documents (such as EIN, business license, or tax exemption certificate). For enrollment assistance, contact support@cittaneo.com.

Yes, B2B members may apply Key Rewards to qualifying purchases.

You can locate your local Account Executive via the B2B page.

Yes, special shipping services—including side-marking, palletization, and order consolidation—are available for B2B projects. Contact your Account Executive or customer service to request these services.

You can update your account details in the “My Account” section, or contact customer service for assistance.